Returns and Exchanges

At Solution we want you to be completely satisfied with your purchase. If you are not satisfied with your order you have two options for return or exchange. You can simply bring your order in its original packaging accompanied by the original.

  • Dedicated secure facilities
  • Customs clearances
  • Online inventory reports
  • Full order management & back office integration

TERM & CONDITION FOR RETURN AND EXCHANGE

Shipping Timeline

  • All orders are processed and shipped within 1 to 2 business days.

  • Delivery time ranges between 2 to 7 business days, depending on your shipping location.

  • You will receive a tracking number once your order has been dispatched.

Return & Refund Policy – Bisonberg

At Bisonberg, your satisfaction is our priority. If you’re not fully satisfied with your purchase, you may be eligible for a return, refund, or exchange as per the following terms:

Returns

  • No Return Policy is applicable unless otherwise mentioned below.

  • 5-Day Return Window: You may return your item within 5 days of the delivery date.

  • A cancellation fee will be applicable on the total order value for all returns.

  • The product must not be:

    • Perishable,

    • Customized,

    • Marked as “non-returnable” or “final sale”.

Refunds

  • Refunds will be initiated once the returned product is received and inspected.

  • The refund will be processed to the original payment method.

  • The refund amount will include only the product price, minus any shipping or handling fees.

  • Refund Timeline: Refunds are typically processed within 3 to 4 business days after approval.

Exchanges

  • Exchanges for a different size or color are possible.

  • Please contact us at  to initiate the exchange process.

  • Exchange eligibility is subject to product availability and inspection.

Return Shipping

  • Customers are responsible for return shipping and handling costs.

  • We recommend using a trackable courier service with insurance coverage.

Damaged or Defective Products

  • If your item arrives damaged or defective, please contact us 

  • We will arrange for a replacement or full refund, based on your preference.

Cancellations

  • Orders can be cancelled before they are shipped.

  • Once shipped, cancellations will not be accepted.

  • To cancel your order, please contact us as soon as possible.