Privacy Policy

At BisonBerg, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website bisonberg.in, purchase products, contact our customer support, or use any of our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order or create an account, we may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Shipping Address
  • Billing Address
  • PIN Code
  • Payment Details (processed securely through payment partners)
  • Order History

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Referral URL
  • Pages Visited
  • Time Spent on Website
  • Cookies
  • Analytics Information

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify your identity
  • Process payments securely
  • Provide customer support
  • Send order confirmations
  • Send shipping updates
  • Provide WhatsApp notifications
  • Improve our products and services
  • Improve website performance
  • Prevent fraud
  • Detect suspicious activities
  • Respond to customer inquiries
  • Send promotional offers (only where permitted)

3. WhatsApp Communication

By placing an order or providing your mobile number, you consent to receive transactional messages through WhatsApp regarding:

  • Order Confirmation
  • Shipping Updates
  • Delivery Notifications
  • Return Updates
  • Customer Support

From time to time, we may also send promotional offers. You may opt out at any time.

4. Email Marketing

If you subscribe to our newsletter or voluntarily provide your email address, we may send:

  • Promotional Offers
  • Product Launches
  • Discount Coupons
  • Festival Offers
  • Important Updates

You can unsubscribe anytime by clicking the unsubscribe link included in marketing emails.

5. Cookies

Our website uses cookies to:

  • Improve user experience
  • Remember customer preferences
  • Keep products in your shopping cart
  • Analyse website traffic
  • Improve website performance
  • Deliver relevant advertisements

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Payment Information

We do not store your debit card, credit card, UPI PIN, banking password, CVV, or other sensitive payment credentials.

Payments are processed through secure third-party payment gateways using industry-standard encryption.

7. Sharing Your Information

We do not sell or rent your personal information.

However, we may share your information with:

  • Courier Partners
  • Payment Gateway Providers
  • Logistics Partners
  • Technology Service Providers
  • Government Authorities (where required by law)

Only the minimum information necessary for providing services is shared.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorized Access
  • Data Loss
  • Misuse
  • Alteration
  • Disclosure

Although we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure.

9. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials.

Please notify us immediately if you suspect unauthorized use of your account.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites.

Customers are encouraged to review the privacy policies of third-party websites before sharing personal information.

11. Children's Privacy

Our website is not intended for individuals below the age of 18 years.

We do not knowingly collect personal information from minors.

12. Data Retention

We retain customer information only for as long as necessary to:

  • Complete transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain business records

13. Customer Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your details
  • Delete your account (subject to applicable laws)
  • Withdraw marketing consent

To make such requests, contact our customer support.

14. Fraud Prevention

To protect customers and our business, we may verify orders for fraud prevention.

Orders found to be suspicious, fraudulent, or violating our policies may be cancelled without prior notice.

15. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

17. Contact Us

For any questions regarding this Privacy Policy, you may contact us:

BisonBerg

Customer Support

📧 Email: bisonberg1@gmail.com

📞 Phone: +91-83768 73644

Working Hours

Monday – Saturday

11:00 AM – 7:00 PM

Store & Return Address

5051, 3rd Floor, Dynamic Gym, Next to Shyama Hotel, Daryaganj Main Road, New Delhi – 110002