Term & Condition

Welcome to BisonBerg. These Terms & Conditions ("Terms") govern your access to and use of www.bisonberg.in, including the purchase of products, browsing of the website, and use of any services provided by BisonBerg.

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree, please discontinue the use of this website.

1. Company Information

Brand Name: BisonBerg

Legal Business Name: Mohammad Farid (Proprietorship)

Customer Support Email:
bisonberg1@gmail.com

Customer Support Number:
+91-83768 73644

Working Hours
Monday – Saturday
11:00 AM – 7:00 PM

Registered Office
Ground Floor, 1969, Gali Rajan, Kucha Chelan,
Darya Ganj,
New Delhi – 110002

Store & Return Address
5051, 3rd Floor,
Dynamic Gym,
Next to Shyama Hotel,
Daryaganj Main Road,
New Delhi – 110002

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old; or
  • You are using this website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into binding contracts.

3. Acceptance of Orders

Placing an order on our website does not guarantee acceptance.

We reserve the right to:

  • Refuse any order.
  • Cancel any order.
  • Limit quantities purchased.
  • Request additional verification before processing an order.

4. Product Information

We strive to ensure all product descriptions, images, specifications, colours and prices are accurate.

However:

  • Slight colour differences may occur due to screen settings.
  • Product dimensions may have minor variations.
  • Packaging may change without prior notice.
  • Product availability may vary.

We reserve the right to correct any errors without prior notice.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR).

Prices are subject to change without prior notice.

In case of pricing errors, BisonBerg reserves the right to cancel affected orders and refund the amount paid.

6. Payment Methods

We accept secure payments through:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD)

Payment gateways use industry-standard encryption for secure transactions.

7. Cash on Delivery (COD)

Cash on Delivery is available on selected serviceable PIN codes.

BisonBerg reserves the right to disable COD for:

  • High-risk locations
  • Fraud-prone orders
  • Repeat order cancellations
  • Suspicious activities

Repeated refusal of COD orders may result in permanent restriction of COD services.

8. Order Confirmation

Once payment is successfully completed, customers will receive:

  • Order Confirmation Email
  • SMS/WhatsApp Confirmation
  • Shipping Notification
  • Tracking Details

Receiving an order confirmation does not guarantee final acceptance.

9. Shipping

Orders are generally dispatched within 1–2 business days.

Estimated delivery time is 4–5 business days, depending on the delivery location.

Delays may occur due to:

  • Weather Conditions
  • Public Holidays
  • Natural Disasters
  • Government Restrictions
  • Courier Delays
  • High Demand Periods

10. Order Cancellation

Customers may cancel an order within 24 hours of placing it, provided it has not been packed or dispatched.

Once dispatched, cancellation requests cannot be accepted.

11. Returns & Refunds

Customers may request a return within 7 days of delivery.

Products must be returned in good condition along with original packaging and accessories.

Refunds will be processed after successful quality inspection.

Refunds will be credited to the original payment method.

For Cash on Delivery orders, refunds may be processed via bank transfer after collecting the required bank details.

Complete details are available in our Return & Refund Policy.

12. Replacement Policy

Replacement requests may be approved in cases of:

  • Wrong Product Delivered
  • Manufacturing Defect
  • Damaged Product
  • Missing Items

Replacement approval is subject to product inspection.

13. Customer Responsibilities

Customers agree to:

  • Provide accurate information.
  • Provide a valid delivery address.
  • Accept deliveries within a reasonable time.
  • Not misuse promotional offers.
  • Not engage in fraudulent activities.
  • Maintain confidentiality of account credentials.

14. Fraud Prevention

To protect customers and our business, BisonBerg reserves the right to:

  • Verify customer identity.
  • Verify payment details.
  • Contact customers before dispatch.
  • Cancel suspicious orders.
  • Block fraudulent accounts.

Orders suspected of fraud may be cancelled without prior notice.

15. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product Images
  • Videos
  • Graphics
  • Text
  • Website Design
  • Icons
  • Product Descriptions

is the exclusive property of BisonBerg and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

16. Prohibited Activities

Users shall not:

  • Attempt unauthorized access.
  • Introduce viruses or malware.
  • Copy website content.
  • Scrape product data.
  • Misrepresent identity.
  • Interfere with website operations.
  • Use the website for unlawful purposes.

Violation may result in suspension of access and legal action.

17. Limitation of Liability

BisonBerg shall not be liable for:

  • Indirect damages.
  • Consequential losses.
  • Business interruption.
  • Loss of profits.
  • Delay caused by courier partners.
  • Website downtime.
  • Technical issues beyond our control.

Our maximum liability shall not exceed the value of the order placed by the customer.

18. Force Majeure

BisonBerg shall not be held responsible for failure or delay in performance due to events beyond reasonable control, including but not limited to:

  • Floods
  • Fire
  • Earthquakes
  • Pandemic
  • Government Restrictions
  • War
  • Strikes
  • Internet Failure
  • Transportation Disruptions

19. Privacy

Use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of your information in accordance with our Privacy Policy.

20. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, services or privacy practices of external websites.

Users access third-party websites at their own risk.

21. Modification of Terms

BisonBerg reserves the right to update or modify these Terms & Conditions at any time without prior notice.

The latest version published on the website shall prevail.

22. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

Note: 👆 Ye clause GoKwik compliance ke liye bahut important hota hai.

23. Contact Information

For any queries regarding these Terms & Conditions, contact:

BisonBerg

📧 Email: bisonberg1@gmail.com

📞 Customer Care: +91-83768 73644

🕒 Working Hours:
Monday – Saturday
11:00 AM – 7:00 PM

📍 Store & Return Address:
5051, 3rd Floor,
Dynamic Gym,
Next to Shyama Hotel,
Daryaganj Main Road,
New Delhi – 110002